MCDONALD'S OF CORNING AR
DESCRIPTION: I AM A MANAGER OF A RETAIL STORE, SO I KNOW ABOUT CUSTOMER SERVICE. TWO OTHER MANAGERS AND I STOP AT THIS LOCATION IN CORNING. THEY HAVE THE BEST COFFEE EVER MADE. WHEN I STOPPED TONIGHT IT WAS THE WORSE SERVICE I HAVE EVER RECEIVED AT THIS LOCATION. FIRST WE HAD TO WAIT FOR COFFEE TO BE MADE. THAT WAS NOT A PROBLEM SINCE WE HAD BEEN ON THE ROAD ALL DAY AND NEEDED THE COFFEE BAD. NEXT ONE OF MY GROUP ORDERED A CINNAMON ROLL. SO I DECIDED TO ORDER AN APPLE PIE. THE CASHIER SOLD ME SHE SAID YOU CAN GET TWO FOR ONE DOLLAR. SINCE SHE PLUS SOLD ME ON THE PIE I TOLD HER THAT WOULD BE FINE I WOULD TAKE TWO. WHILE WE WERE STILL WAITING ON THE COFFEE TO MAKE THE CASHIER TOLD ME SHE ONLY HAD ONE PIE AND IT WOULD TAKE 12 MINS. TO FIX MORE. I TOLD HER SINCE SHE ONLY HAD ONE THEN COULD I JUST GET A ROLL. SHE SAID YOU'LL HAVE TO ASK THE MANAGER. I SAID THATS OK JUST GIVE ME THE ONE PIE. THE CASHIER CALLED THE MANAGER TO THE FRONT TO GIVE ME A REFUND. THE MANAGER WAS LOST. SHE FIRST ASK THE CASHIER WHICH REGISTER DO I GIVE THE REFUND ON. THEN SHE SAID WHAT DO I DO GIVE HER A FULL REFUND AND THEN CHARGE HER FOR ONLY ONE PIE? THE CASHIER SAID I DON'T KNOW. THE MANAGER GAVE ME A REFUND FOR TWO PIES. WHICH WAS A DOLLAR AND SOME CHANGE. THEN SHE RUNG UP ONE PIE AND TOLD ME IT WOULD BE A DOLLAR AND SOME CHANGE. I SAID THAT IS NOT RIGHT. TWO PIES WERE A DOLLAR AND NOW ONE PIE IS A DOLLAR. SHE SAID THAT IS RIGHT WHEN YOU BUY TWO YOU GET THEM FOR TWO FOR A DOLLAR. IF YOU BUY ONLY ONE THEN THEY ARE ONE DOLLAR. I TOLD HER I WAS GOING TO BUY TWO BUT YOU ONLY HAD ONE. SHE SAID AGAIN THE PIE IS ONE DOLLAR FOR ONE. I TOLD HER AGAIN THAT WAS NOT RIGHT. IT IS NOT MY FAULT THAT YOU ONLY HAVE ONE PIE AFTER I BOUGHT TWO PIES. NOW YOU ARE GOING TO LOSE THE SALE BECAUSE YOU ARE CHARGING ME FOR TWO PIES WHEN I AM ONLY GETTING ONE. YOUR SIGN STATES TWO PIES FOR ONE DOLLAR. IT DOES NOT SAY IF WE DON'T HAVE TWO FOR YOU TO BUY YOU WILL BE CHARGED ONE DOLLAR FOR ONE. SO I TOLD HER TO KEEP THE PIE. I ALSO TOLD HER WHAT POOR CUSTOMER SERVICE SHE JUST SHOWED TO HER CUSTOMER. IT'S NOT ABOUT THE FIFTY CENTS. IT'S ABOUT CUSTOMER SERVICE. PLEASING THAT CUSTOMER NO MATTER WHO IT IS. DON'T SUGGEST TWO APPLE PIES WHEN YOU ONLY HAVE ONE. AND IF YOU DO ONLY HAVE ONE, PLEASE THAT CUSTOMER. WHILE ALL OF THIS WAS GOING ON YOUR CASHIERS WERE STANDING THERE AND WATCHING. THE MANAGERS NAME WAS LINDA. I DIDN'T GET THE CASHIERS NAME BUT SHE COULD COME TO WORK FOR ME ANYTIME, WHEN SHE DONE HER JOB AND SOLD ME ON THE PIES I GIVE HER AN A+ YOUR MANAGER F-. I'M NOT SURE IF I WILL STOP AT THIS LOCATION THERE AT NIGHT ANYMORE. HOW MANY OTHERS HAVE HAD THE SAME RESULTS?
DATE: 2004-03-29
FOODRATING : 2
SERVICERATING : 2
AMBIANCERATING : 4
OVERALLRATING : 2

Grilled Chicken Salad 7-18-03
DESCRIPTION: We eat at Buffalo Grill at least once a week for lunch normally take out. The chicken salads are our favorites and are usually delicious and something we look forward to. Today however the chicken in both of our grilled chicken salads was extremely tough to the point we could hardly cut or chew it and to make matters worse we had ordered it take out so didn't realize this until we got it back to the office.
DATE: 2003-07-18
FOODRATING : 4
OVERALLRATING : 4
RECOMMENDED DISHES : Chicken Salads